Head Office: 01462 833 370
Email: info@gcllimited.com

SERVICE CHARGE MANAGER

OVERVIEW

Grice Collins Long (GCL) is an established and highly successful practice of Chartered Surveyors based in Hertfordshire. We specialise in food & beverage, travel and retail including at-hand-retail. We also deal with shopping centres, high streets and out of town locations.  We advise on all aspects of asset management leasing, professional and property management.

THE ROLE

This is an opportunity to join a growing team of dedicated GCL colleagues who deliver the highest level of expertise and service to our Clients.

Based at our offices in Hertfordshire this role will provide start to finish service charge administration across the growing client portfolio, ranging from major motorway service areas and shopping centres to smaller commercial properties located around the UK. The successful candidate will work within the Property Management and Accounts Teams and will report to the Finance Director.

JOB SPECIFICATION

Service Charge Set-UpReview service charge hand over documents provided by previous managing agents to determine accuracy of information.
Provide due diligence on tenant leases in relation to service charge clauses.
Determine suitability of previous allocations and apportionments.
Assist with due diligence for new properties in relation to outstanding service charge issues and overall service charge management.
Implement mid year changes to service charges based on changes to unit sizes or property configurations. 
BudgetingCoordinate the preparation of annual service charge budgets for properties in conjunction with the Property Management team.
Manage the client approval process.
Review unit and tenant allocations on an annual basis.
With the Office Administrator ensure timely dissemination of tenant budget packs.
With the Accounts team update budgets in Tramps and confirm tenant apportionments.  
ReconciliationsPrepare annual service charge reconciliations for properties in conjunction with the Accounts team.
Liaise with auditors where required.
Provide draft and final reconciliations to the client.
Review unit and tenant allocations on an annual basis.
With the Office Administrator ensure timely dissemination of tenant reconciliation packs.
Tenant FacingRespond to tenant queries regarding all service charge matters.
Manage and resolve tenant disputes.
Calculate and implement annual service charge cap RPI increases.
Undertake credit control for service charge amounts.
Provide service charge allocations to the Agency and Asset Management teams in relation to new lettings. 

PERSON SPECIFICATION

 RequiredDesirable
Qualifications Chartered Surveyor.
ExperiencePrevious experience in service charge management.
Service charge disputes and resolutions. 
Experience of managing service charges for multiple clients.
KnowledgeRICS Service charge guidelines.
RPI calculations.
 
Skills & AbilitiesAdvanced Excel.
Ability to manage multiple clients.
Business writing and presentational abilities.
Well-developed communication Skills.
Experience working in and across teams.
Demonstrated use of remote conferencing platforms such as Zoom or Teams.
Ability to manage own work.
TRAMPS or similar property management software.
Monday.com or similar work flow software.

PACKAGE

Salary and BenefitsBased upon experience.
LeaveFour o’clock release on Fridays.
Office closure between Christmas and New Year.
Flexi Time and Hybrid WorkingFlexibility with daily start and end times available.
Working from home option.
ProgressionSupport for additional qualifications and training.
Opportunity to grow the role and progress with the Company.

TO APPLY

Send CV and Covering Letter to:Michelle Grice at recruitment@gcllimited.com

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