2. Introduction

This Privacy Policy explains how Grice Collins Long Limited ("GCL") (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website (www.gcllimited.com) or interact with us in the course of our business as chartered surveyors and property managers.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as updated by the Data (Use and Access) Act 2025.

2. Who We Are

GCL is the data controller responsible for your personal data.

Contact details:
Email: info@gcllimited.com
Address: Osprey House, Primett Road, Stevenage, Hertfordshire, SG1 3EE

Data Protection Officer:
Alex Stanhope
astanhope@gcllimited.com

3. The Data We Collect

We may collect and process the following types of personal data:

• Contact details (name, email, phone number)
• Property-related information (where relevant to our services)
• Technical data (IP address, browser type, device data)
• Usage data (how you use our website)
• Communications (emails, enquiries, correspondence)

4. How We Use Your Data

We use your personal data to:

• Provide property management and surveying services
• Respond to enquiries
• Manage client relationships
• Improve our website and services
• Comply with legal and regulatory obligations

5. Lawful Basis for Processing

We rely on the following legal bases:

• Contract – to provide services to you
• Legitimate interests – for business operations and service improvement
• Legal obligation – to comply with applicable laws
• Consent – where required (e.g. certain cookies)

6. How We Share Your Data

We do not sell your personal data.

We may share your data with:

• Professional advisers and service providers
• IT and website hosting providers
• Regulators or legal authorities where required

7. Data Retention

We retain personal data only as long as necessary for:

• The purposes it was collected for
• Legal and regulatory requirements

8. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability (where applicable)
• Lodge a complaint (see section below)

To exercise your rights, contact us using the details above.

9. Data Protection Complaints

If you are unhappy with how we use your personal data, you have the right to make a complaint to us.

How to complain

You can submit a complaint:

• By email: info@gcllimited.com
• By post: GCL, Osprey House, Primett Road, Stevenage, SG1 3EE
• By contacting our Data Protection Officer

What we will do

When we receive your complaint, we will:

• Acknowledge receipt within 30 days
• Investigate the issue and keep you informed
• Respond without undue delay
• Provide you with the outcome of your complaint

Escalation to the ICO

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

10. Cookies

We use cookies to improve your experience and analyse website usage.

Types of cookies used:

• Essential cookies
• Analytics cookies (e.g. Google Analytics)

You can manage cookie preferences through your browser settings.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

12. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

13. Updates to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Last updated June 2026.